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Returns


Have confidence in ordering with Egyptiancottonkingdom.com.  If you are dissatisfied with any of our Egyptian Cotton Products, you may return the item for a refund within 30 days of receipt less shipping costs and a refund will be credited back to your credit card or PayPal Account.  The customer is responsible for all return shipping costs in an exchange.  We do not refund shipping charges.

Payment

Your credit card or PayPal account is charged immediately on purchase, if your card or PayPal account can not be charged, the goods you ordered will not be sent.

Receipt of Purchase

If you do not receive a receipt please first check your junk email box.  Otherwise please contact us directly to have one sent directly to you. 

Shipping Notifications

Upon despatch you will be sent a UPS Shipping Notification so please add the following email address to your contacts to be sure you receive your notification of delivery. jmbventures@bigpond.com


Returns when Free Shipping applies 

If you have purchased a product when our Free Shipping promotion in in place you will be credited for the item ONLY minus the original shipping charges we incurred to ship the item(s).

No credit is given for lost return packages and nonreturnable items returned to us will not be shipped back to the sender nor credited to their account. We do strongly recommend that you use a shipper with a traceable shipping method as we cannot be responsible for damaged or lost return packages.
All Items must be returned in original condition without changes (e.g. taking set out of zipper bags). Once an item has been taken out of the bag and unfolded it is unsaleable and non returnable. We cannot accept returns of merchandise that have been used, laundered, or soiled.  Health department regulations do not permit us to accept open packages of any bedding including: Sheets, Duvets, Comforters, bed skirts and pillow cases for refund or credit.  If a product is not suitable and you wish to return it you must contact us within 5 days for the warehouse to confirm the return and we will then supply you with the address to be shipped directly to our warehouse for restocking.  We can only guarantee our products for returns if these instructions are strickly adhered to.  In the unlikely event that you need to return a product because it is damaged or faulty, you must contact us within 5 day you will then be given return instructions as you will need to be issued with an authorization number to be included with your return shipment.   RMA# must be on the outside of the packet as well as on all documentation. Any returns without a valid RMA# from us will be charged $20.00 as handling fee.  Any questions in regards to returns please contact our friendly customer service any time.

If the product(s) was obviously damaged during shipping (i.e., a damaged box along with a damaged product) then you must file a claim with the expediter, i.e., UPS, USPS, Fed Ex, etc.


Warranty

All items are warranted directly by the manufacturers.  No other warranty either expressed or implied is offered by JMB Ventures.  Egyptian Cotton Kingdom is not responsible for normal wear & tear, abuse, or mistreatment of item(s).  Although good care is taken with each of our products, in the unlikely event of an item being faulty you will receive a replacement or be issued with a full refund if requestion.  Defective items must be reported within 30 days of receipt for a refund.  Claims reported after 30 days of receipt for any defects may be replaced or repaired at the discretion of Egyptian Cotton Kingdom at no charge.  Please read the care label sewn onto your product for laundry instructions, as we cannot accept items for a refund or exchange if laundry instructions have not been adhered to and product has been damaged during the wash.

Cancellations

Since we attempt to ship orders within 24 hours, cancellation of an order must be received within 24 hours of the order being placed. Shipping, handling and freight charges will apply to all orders shipped prior to our receiving your cancellation.  
For cancellations please email customerservice@egyptiancottonkingdom.com