100% Satisfaction Guaranteed with 30-Day Money Back Guarantee!
Returns
Have confidence in ordering with Egyptiancottonkingdom.com. If you are dissatisfied with any of our Egyptian Cotton Products, you may return the item for a refund within 30 days of receipt less shipping costs and a refund will be credited back to your credit card or PayPal Account. For the exception of our terry loop bathrobes the return request must be made within 5 days of receiving package. The customer is responsible for all return shipping costs in an exchange. We do not refund shipping charges.
No credit is given for lost return packages and nonreturnable items returned to us will not be shipped back to the sender nor credited to their account. We do strongly recommend that you use a shipper with a traceable shipping method as we cannot be responsible for damaged or lost return packages.
All Items must be returned in original condition without changes (e.g. taking set out of zipper bags). Once an item has been taken out of the bag and unfolded it is unsaleable and non returnable. We cannot accept returns of merchandise that have been used, laundered, or soiled. Health department regulations do not permit us to accept open packages of any bedding including: Sheets, Duvets, Comforters, bed skirts and pillow cases for refund or credit. In the unlikely event that you need to return a product because it is damaged or faulty, you must contact us within 3 day you will then be given return instructions as you will need to be issued with an authorization number to be included with your return shipment. RMA# must be on the outside of the packet as well as on all documentation. Any returns without a valid RMA# from us will be charged $20.00 as handling fee. Any questions in regards to returns please contact our friendly customer service any time.
'Free
Shipping' (If applicable) You will be credited for the item ONLY minus the original shipping
charges we incurred to ship the item(s)
Warranty
All items are warranted directly by the manufacturers. No other warranty either expressed or implied is offered by JMB Ventures. Egyptian Cotton Kingdom is not responsible for normal wear & tear, abuse, or mistreatment of item(s). Although good care is taken with each of our products, in the unlikely event of an item being faulty you will receive a replacement or be issued with a full refund if requestion. Defective items must be reported within 30 days of receipt for a refund. Claims reported after 30 days of receipt for any defects may be replaced or repaired at the discretion of Egyptian Cotton Kingdom at no charge. Please read the care label sewn onto your product for laundry instructions, as we cannot accept items for a refund or exchange if laundry instructions have not been adhered to and product has been damaged during the wash.
Cancellations
Since we attempt to ship orders within 24 hours, cancellation of an order must be received within 24 hours of the order being placed. Shipping, handling and freight charges will apply to all orders shipped prior to our receiving your cancellation.
For cancellations please email customerservice@egyptiancottonkingdom.com
Shipping
Shipping within US is a flat rate of $9.99
Shipping to Canada is a flat rate of $25.00
Shipping to 'Armed Forces Americas', 'Armed Forces Pacific', is sent by USPS Priority Mail
at $19.98
Shipping to Alaska is a flat rate of $30.00
See below for further details
All our products are warehoused and shipped from US. We normally ship all in stock items the next
business days from the time your order is received. On the rare occasion that
we don't have the item in stock we may source it elsewhere and it may take up
to 1-5 days for before being shipped.
If you are unsure of delivery times and need to know if it will shipped
next day please contact us and we will be able to inform you as to whether you
item will be shipped the next business day.
Orders for US and Canada are usually shipped via UPS Ground and we
occasionally use USPS and FedEx. Actual
delivery time will vary according to your UPS Zone but in most cases it
averages 5-10 business days from the day that the order was placed. If an item is temporarily out of stock due to
color, style, size or other unforeseen circumstance, and we are unable to
source it elsewhere we will contact you to let you know the item is "out
of stock" you can then choose to replace your original request with
another similar product or it can be back ordered and will be shipped
immediately upon arrival in our warehouse or you can request you money back.
Be absolutely sure to give a correct
address, otherwise, there will be a $5.00 UPS correction fee. UPS
assesses this fee so please make sure of the information you're about to
submit.
If the product(s) was obviously damaged during shipping (i.e., a damaged
box along with a damaged product) then you must file a claim with the
expediter, i.e., UPS, USPS, Fed Ex, etc.
Orders to Canada
Any order that is shipped outside the USA is considered an International
Order.
Customers are responsible for any applicable customs, broker fees, duties and
taxes which are levied once your package reaches your country. Since Egyptian Cotton
Kingdom does not collect any of these fees, we can NOT predict what these
charges will be. You will need to contact the Post office in your country for
more information.
Orders to Armed Forces
'Armed Forces Americas', 'Armed Forces Pacific', is sent by USPS Priority Mail
at $19.98. This cost is what USPS charges.
If you prefer to use USPS or FedEx please contact Egyptian Cotton Kingdom with
your preference at the time of ordering.
Orders to Alaska
Orders to Alaska is a flat rate of $30.00 which is sent using USPS Priorty Mail (Flate Rate Box)
Occasionally, circumstances beyond our
control will require additional shipping time. Holiday seasons, large orders,
custom items, special orders and out of stock items may take longer.
If you are requesting a rush order and require delivery before times indicated,
please contact us for current shipping times for particular products and locations.
