100% Satisfaction Guaranteed with 30-Day Money Back Guarantee!
Have confidence in ordering with Egyptiancottonkingdom.com. If you are dissatisfied with any of our Egyptian Cotton Products, you may return the item for a refund within 30 days of receipt less shipping costs and a refund will be credited back to your credit card or PayPal Account. The customer is responsible for all return shipping costs in an exchange. We do not refund shipping charges.
Your credit card or PayPal account is charged immediately on purchase, if your card or PayPal account can not be charged, the goods you ordered will not be sent. We practice safe online selling therefore for large orders if you do not have a "verified" PayPal account you will need to contact us before the purchase for verification or your money will be refunded. Being a verified user of PayPal is simple to do and means not only does the seller haver protection but also the purchaser which give customers peace of mind knowing they are safe from fraudelant activity and that they are on a protected and secure website.
All Our prices are in AUD which means you pay less USD than the price indicates at checkout. The difference in the exchange rate means extra savings for you. eg: Purchase 1000 tc sheets for $179.95 AUD you would only pay approx. $146.00 USD. depending on the exchange rate at the time. Click on the following link to see today's daily rate: http://www.xe.com/currencyconverter/
All our products are warehoused and shipped from USA
Receipt of Purchase
If you do not receive a receipt please first check your junk email box. Otherwise please contact us directly to have one sent directly to you.
Upon despatch you will be sent a UPS Shipping Notification so please add the following email address to your contacts to be sure you receive your notification of delivery. email@example.com
Returns when Free Shipping applies
If you have purchased a product when our Free Shipping promotion in in place you will be credited for the item ONLY minus the original shipping charges we incurred to ship the item(s).
No credit is given for lost return packages and nonreturnable items returned to us will not be shipped back to the sender nor credited to their account. We do strongly recommend that you use a shipper with a traceable shipping method as we cannot be responsible for damaged or lost return packages.
All Items must be returned in original condition without changes (e.g. taking set out of zipper bags). Once an item has been taken out of the bag and unfolded it is unsaleable and non returnable. We cannot accept returns of merchandise that have been used, laundered, or soiled. Health department regulations do not permit us to accept open packages of any bedding including: Sheets, Duvets, Comforters, bed skirts and pillow cases for refund or credit. If a product is not suitable and you wish to return it you must contact us within 5 days for the warehouse to confirm the return and we will then supply you with the address to be shipped directly to our warehouse for restocking. We can only guarantee our products for returns if these instructions are strickly adhered to. In the unlikely event that you need to return a product because it is damaged or faulty, you must contact us within 5 day you will then be given return instructions as you will need to be issued with an authorization number to be included with your return shipment. RMA# must be on the outside of the packet as well as on all documentation. Any returns without a valid RMA# from us will be charged $20.00 as handling fee. Any questions in regards to returns please contact our friendly customer service any time.
If the product(s) was obviously damaged during shipping (i.e., a damaged box along with a damaged product) then you must file a claim with the expediter, i.e., UPS, USPS, Fed Ex, etc.
All items are warranted directly by the manufacturers. No other warranty either expressed or implied is offered by JMB Ventures. Egyptian Cotton Kingdom is not responsible for normal wear & tear, abuse, or mistreatment of item(s). Although good care is taken with each of our products, in the unlikely event of an item being faulty you will receive a replacement or be issued with a full refund if requestion. Defective items must be reported within 30 days of receipt for a refund. Claims reported after 30 days of receipt for any defects may be replaced or repaired at the discretion of Egyptian Cotton Kingdom at no charge. Please read the care label sewn onto your product for laundry instructions, as we cannot accept items for a refund or exchange if laundry instructions have not been adhered to and product has been damaged during the wash.
Since we attempt to ship orders within 24 hours, cancellation of an order must be received within 24 hours of the order being placed. Shipping, handling and freight charges will apply to all orders shipped prior to our receiving your cancellation.
For cancellations please email firstname.lastname@example.org