For all large order over $600 or multiple sets we must be contacted for a quote for shipping costs before placing an order.
Occasionally, circumstances beyond our control will require additional shiping time. Holiday seasons, large orders, custom items, special orders and out of stock items may take longer.
All our products are warehoused and shipped from our warehouse in Cerritos CA USA. We normally ship all in stock items the next business days from the time your order is received. On the rare occasion that we don't have the item in stock we may source it elsewhere and it may take up to 1-5 days for before being shipped. If you are unsure of delivery times and need to know if it will shipped next day please contact us and we will be able to inform you as to whether you item will be shipped the next business day. Orders for US and Canada are usually shipped via UPS Ground and we occasionally use USPS and FedEx. Actual delivery time will vary according to your UPS Zone but in most cases it averages 5-10 business days from the day that the order was placed. If an item is temporarily out of stock due to color, style, size or other unforeseen circumstance, and we are unable to source it elsewhere we will contact you to let you know the item is "out of stock" you can then choose to replace your original request with another similar product or it can be back ordered and will be shipped immediately upon arrival in our warehouse or you can request you money back.
100% Satisfaction Guaranteed with 30-Day Money Back Guarantee!
If you have purchased a product when our Free Shipping promotion is in place you will be credited for the item ONLY minus the original shipping charges we incurred to ship the item(s).
All items are warranted directly by the manufacturers. No other warranty either expressed or implied is offered by JMB Ventures. Egyptian Cotton Kingdom is not responsible for normal wear & tear, abuse, or mistreatment of item(s). Although good care is taken with each of our products, in the unlikely event of an item being faulty you will receive a replacement or be issued with a full refund if requestion. Defective items must be reported within 30 days of receipt for a refund. Claims reported after 30 days of receipt for any defects may be replaced or repaired at the discretion of Egyptian Cotton Kingdom at no charge. Please read the care label sewn onto your product for laundry instructions, as we cannot accept items for a refund or exchange if laundry instructions have not been adhered to and product has been damaged during the wash.